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1. How do you ship?

Usually, there are 2 main shipping methods we use:

• Standard Shipping
• Express Shipping

2. How long will it take to receive my order?

• Orders are prepared and packed within 2 to 4 business days from receipt of payment.
• You should receive your order within 5 to 11 business days from receipt of payment
• Our business days are Monday through Friday.
• We work hard to get packages to you as quickly as possible. During special sales, Scrap Sack Sales, Black Friday weekend or other holiday sales packages may be delayed by a few days.

3. How will I know my order has been shipped?

• You will receive an email notification to let you know your package is on its way.

4. What are my shipping cost options?

We use a flat shipping rate of:

• Standard Shipping: $6.99 for the first item and $4.99 for the additional item
• Express Shipping: $16.99 for the first item and $8.99 for the additional item

You will get free shipping if your order is full $199.95.

5. Missing Item Policy

• Although we check and double-check orders prior to shipping, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!

If you have any questions about anything here at Dubili we will try to handle the most frequently asked questions below to better assist you. If there is something on your mind that isn’t answered below, feel free to contact us.

What are your clothes made with?

You will find the ingredients for each item listed with the description of the item. We use fabrics that are durable, beautiful, comfortable to wear and easy to clean.

What are my shipping options?

Usually there are 2 main shipping methods with flat shipping rate we use:

• Standard Shipping: $7.75 for first item and $4.75 for additional item - average shipping time will be 12 - 20 business days
• Express Shipping: $19.75 for first item and $12.75 for additional item - average shipping time will be 8 - 12 business days

This doesn’t include our business days processing time

All orders over $199.95 (after any coupons or discounts are applied) receive free shipping!

Please note (if you are a maker ordering tools) that extruder discs are the only items that don't qualify for free shipping.

I have a coupon, but I'm not sure where or how to use it.

Coupons can be applied in your SHOPPING CART. Scroll past the items in your cart and below that you'll see a place to select: coupon code or reward/loyalty points. Select "coupon code" and then enter your code. Proceed through checkout and the discount will apply.

Where can I track my order with a tracking code?

We encourage you to use the official website of your shipping partners, or you can also visit 17track's system. When your order has tracking codes, we'll provide them to you with the shipping partner's name.. Enter your order's shipping tracking code and see where it is now.

I want to make everything with the images I have, can you?

Sure, send me that illustration, we'll make it a reality. Products will be made to your liking and no worries when you don't like them. They will make you happy.

Will paying for my order expose my account information?

The answer is no, we use Paypal as our main payment method. This means that Paypal will help us transact with you. We can't get any information from Paypal, don't worry about it.

Have a questions not address here? Please email Dubili at [email protected] for help!